Tuesday, September 30, 2014

Chromebook Troubleshooting 101

Below is a document that Cara sent out to students in the past couple of weeks. It is a good document to refer students to when they are having trouble with their Chromebooks. These troubleshooting tips can solve  most problems students would encounter.

Chromebook Troubleshooting Tips for Students 

Check wireless connection.  It should be connected to CFSDStudents.  Password  gocardinals The password must be spelled correctly in all lowercase.  If you have to do this more than one time, please check with the library.

At least once a day you must authenticate on the Lightspeed filter with network username and password. This is a white page with the district logo and a username and password entry field.

Log in to the Chromebook browser with Google account credentials.  username@chipfalls.org and network password.

If the Chromebook is repeatedly connecting to a wireless network other than the CFSDStudent, please check with the library.

If an app, the sound or keyboard is acting quirky, or not working at all, try closing all the tabs and the browser.  If that does not work, try shutting it down using the shutdown icon from the lower right system menu or pressing the power button for at least 10 seconds.

Check for updates by choosing the Settings menu from the system tray then clicking on Help.  You may need to restart after it finishes.

Disable extensions and see how things work.  Re-enable one at a time to see if the problem re-appears.

Check accessibility features in the Settings menu to turn of spoken feedback or modify mouse and display settings.

If camera does not work, check Settings, Help to update to the latest version of Chrome.

If you are successfully connected to the Internet, but cannot login to a particular website that you have used in the past, go to the Chrome menu (3 lines in upper right corner), click History, click “Clear browsing data...”, make sure at least the top 4 boxes are checked. Click the “Clear browsing data” button.

Power off Chromebook nightly using the Power Off icon.

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